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An AI receptionist for small business in Australia
It answers the questions you answer twenty times a week, in your words, any hour. Hours, prices, where you go, how to book. It takes the enquiry properly, books the job or a call back, and hands anything unusual to you.
An AI receptionist for small business in Australia has one job: make sure the person who found you at 7pm on a Sunday gets an answer before they find someone else. A receptionist at a desk costs a wage. A voicemail costs the customer. This sits in between, answers what it is allowed to answer, and knows when to stop.
It is not a phone robot. It works where enquiries actually arrive for a small business: the contact form on the site, texts to the business number, Messenger, and the missed calls that come in while you are working.
What it answers
The questions it handles on its own
Hours and where you go
Open today, closed Sunday, the suburbs you cover, whether you do the northern beaches. The answers that are on your site already, given straight away instead of after a search.
Prices you have set
A skin fade is $45, a call out is $120, a tax return starts at $220. It only quotes what you have told it to quote, and says it will check anything else.
Bookings
It books into the calendar or booking system you already use, or books a call back if you would rather ring every lead yourself.
Quote requests
It asks the questions you would ask: suburb, the job, a photo, how urgent. You get a quote request with the details filled in, not a message that says hi how much.
What it hands to a person
The lines it does not cross
Anything it has not been told
A price it does not have, a service you have not listed, a question it cannot answer from your own words. It says it will get the owner to confirm and messages you.
Complaints and emergencies
A burst pipe, an upset client, a cancellation dispute. These go straight to you with the thread attached. A bot that argues with an upset customer is worse than no bot.
Anyone who asks for a person
The first time someone asks to speak to a human, it stops and tells you. It never pretends to be one.
The first replies
Before it answers anyone on its own, a person approves its replies for the first stretch. You read what it would have said, correct it, and it learns your way of saying things.
Built for how Australian small business actually runs
Three worked examples of a day
Made up businesses, real situations. This is how the receptionist behaves for the kind of business we build for, not a client story.
A plumber on site in Brookvale
Three missed calls between 9 and 11. Each one got a text within a minute, two replied with the suburb and the job, one booked a time. He rang the blocked drain first.
A salon mid appointment in Mosman
The phone cannot be picked up with foils in. The site chat answers the price list and books the next free Thursday slot, and the client never heard a voicemail.
An accountant after hours in Chatswood
A new client messages at 9pm about a late BAS. The receptionist takes the details, says office hours and books a call for the morning. The client stops looking.
A cafe owner at the pass
Can you do a group booking for twelve on Saturday is answered with the actual policy, and the details land in the owner's inbox to confirm.
What it costs
AI receptionist for small business cost
Every AI receptionist we set up starts with a fixed price audit. We look at how enquiries reach you now, what is being missed, and which of the jobs above are worth automating for a business your size. You get the audit price first, in writing. After the audit you get one monthly number that covers the jobs you say yes to, and a person approves what the receptionist says before it answers anyone on its own.
We do not publish a cost per month on this page because it would be a guess. A barber with one chair and a builder running four crews do not need the same thing, and the number reflects that.
Fair questions
What people ask about AI receptionists
Is an AI receptionist for small business worth it in Australia?
Will customers know they are talking to a bot?
Can it answer the phone?
How much does an AI receptionist cost per month?
What happens to the conversations?
Does it work with my booking system?
Fixed price audit first
Find out what it would cost for your business
One message about the calls and enquiries that fall through. We reply with the audit price and a plain answer on whether it is worth building. Nothing is built until you have said yes to a number in writing.